Do you ship outside of the US?
The Wild Collective ships orders to the Continental Unites States and Alaska and Hawaii.
How long will it take for my order to get to me?
Orders usually take between 48-72 hours (2-5 business days) to be processed and shipped. We offer ground shipping as well as expedited shipping options available at time of purchase.
How do I track my order online?
You will receive a confirmation email with your order details. We provide a tracking number with each order that allows you to track your order directly. If you cannot find your tracking information, please feel free to reach out to us at firstname.lastname@example.org and we will be of assistance.
What is your return policy?
Return packages must be postmarked within 30 days of when your order is shipped. Return packages postmarked after this time frame or may be sent back. Returns must be received in new condition; unworn, unwashed, and with tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back. Items sold as sets must be returned with the correct sizes, as sold. If the item returned is received damaged, items will be shipped back and subject to additional shipping costs. Final Sale items cannot be returned for a refund.
How do I make a return?
Login to the Return Center at wearethewildco.returnly.com with your email or order number and zip code to begin the return process. Follow the steps to initiate your return, receive your return label and receive your refund or exchange.
For returns, send us the item(s) you wish to return, and we'll issue the refund for the purchase price of the item(s) returned to your original payment method.
Quick tips to streamline your return:
Pack the item(s) along with any accessories.
Remove any previous mailing labels from the shipping box.
Take your package to your local USPS location.
What is the time frame that I need to return my items by?
Return packages must be postmarked within 30 days of shipment in order to be refunded for the full amount.
Does The Wild Collective cover the shipping cost for my return order?
Return shipping is currently covered by the customer.
When will I receive my refund?
A refund will be issued after your return has been processed, which may take up to 10 business days after your return is received at our warehouse. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts. We won't leave you hanging!
What payment methods do you accept?
The Wild Collective accepts all major credit cards and PayPal.
Is The Wild Collective apparel available in store?
We offer our most expansive offerings through our website. Individual league teams that we partner with may also sell our apparel within their team stores.
The Wild Collective does not have any in-person locations to shop…yet!